Social Media and the Supply Chain

By Crystal Jones

April 19, 2012 at 8:02 AM

As I was looking through my normal round of websites this morning, an article caught my attention on mycustomer.com. The article was called “B2B Firms Reaping Supply Chain Benefits from Social Media” by Natalie Brandweiner. This article discusses how B2B firms need to leverage social media to support their supply chain.

Being a B2B marketing professional supporting a sourcing/supply chain consultancy, I have found leveraging social media to be an interesting process. I have done my research, taken classes, gone to seminars, etc., but there does not seem to be a straight forward plan on how to best leverage Twitter, Facebook, Google+, LinkedIn, etc. And with new tools launching every day (Pinterest) it appears that the journey is just beginning and the path to social media success will be different for each company.

To see how social media is working for B2B, I jumped over to the blog Social Media B2Band checked out their blog post titled “Only 13% of B2B Marketers Drive Leads with Social Media by Jeffrey Cohen. The post states that in a survey conducted by BtoB Magazineonly 13% of respondents reported that social media was their greatest driver of leads. It seems that we all are still trying to figure it out.

The numbers stated by BtoB Magazine seem to be supported by Brandwiener’s article. The article states that in a survey conducted with 150 B2B customers, half of the respondents were unaware of how their supply chain providers use social media or thought they were not using social media at all. However, one third felt that they would perceive their supply chain vendors more positively if they used social media to engage with them. Forty percent of the respondents use social media regularly. Six out of 10 say social media sites are a valuable way of interacting with supply chain vendors (Facebook 57%, LinkedIn 30%, and Twitter 15%).

It looks like there is an opportunity here for supply chain vendors to better leverage social media and enhance customer experience and engage others. The article quotes Janet King from IDG Research Services as saying “The research shows that while the use of social media channels to interact with customers is still developing, vendors who leverage these channels can have a fairly significant impact on customer perceptions.

“Opportunity exists to engage with customers not only on mainstream services like Facebook and Twitter but through private communities, vendor wikis and blogs. Engaging with customers through these channels helps vendors to not only inform the buying decision but join the conversation.”

It appears that we are missing an opportunity to engage with our community on a deeper level. This is an exciting time not just for marketing but for supply chain as we navigate this new world of building relationships through social media. How are you making it work for you? Do you use social media? How do you use it?



Tags: Professional development Strategic sourcing Procurement
Category: Blog Post

Crystal Jones

user_avatar

Crystal Jones is the Director of Marketing at The Mpower Group (TMG). She has over 12 years of experience specializing in B2B marketing. Crystal is actively involved in the Business Marketing Association (BMA) and has her Master’s Degree in Marketing from Johns Hopkins University. Before joining TMG, Crystal was the Marketing Manager of The Squires Group, an IT and ERP consulting firm located in Annapolis, MD.


Please add a comment

You must be logged in to leave a reply. Login »


Related Content

Cutting Funding for Procurement Bad Idea

Jim Baehr

Sourcing and procurement organizations need well-trained professionals to handle the onslaught of expectations coming their way. Cutting budgets for sourcing training may be the very essence of “pennywise and pound foolish.” A well-trained, skillful … Read More

Sourcing Energy in Mexico Brings Challenges for Procurement

Ana Sofia Gomez

Since 2013, when reform opportunities began, it is still a challenge for organizations, especially procurement, to understand and evaluate the market mechanisms and options available to source energy and potential new suppliers emerging that seek to … Read More

What’s in It for Me?

George E. Krauter

In most cases, the MRO buyer will see 3PMRO as a process that will eliminate the buyer’s job. In the real MRO world, the MRO buyer is elevated to a higher level of supervision via managing this new process (3PMRO) that has provided new channels of pr… Read More


Supplier Profiles

Staples

Staples Advantage is the one supplier that offers all the business solutions you need, all with the expertise of a specialty vendor. Read More

Digi-Key

It started in 1972 with an idea, a new concept in distribution. Today, Digi-Key Corporation is one of the fastest-growing electronic component distributors in the World. The stimulus for this growth is Digi-Key's customer-centered business philosophy… Read More

Lunney Advisory Group

Lunney Advisory Group was founded in 2007. Our firm is not your typical consulting company. Some members of our firm are highly qualified and experienced industry executives/practitioners while others are full time or adjunct university professors.… Read More


Webcasts

What CEOs Expect Of Purchasing

Guest Contributor

Procurement and supply management leaders have a seat at the table, and management’s expectations are high. But what do CEOs really want, and is purchasing delivering on these expectations? This webcast looks at how procurement and supply management … Read More

Growing Purchasing Influence On Indirect Spending

Guest Contributor

At world-class companies, purchasing’s influence touches just about every area of spending. But, how exactly do procurement teams get to the point where other departments approach them for help with sourcing such indirect categories as human resource… Read More

Procurement-Finance Collaboration

Guest Contributor

Procurement & finance are two business functions which are often at loggerheads with each other. One reason for this is the lack of perception alignment on an important metric of procurement and finance performance - 'savings'. Read More