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Digi-Key’s Production Business team provides additional, personal service for companies engaging in production business and related supply chain support services. Drawing from a team of representatives, Production Business assigns account representatives to be Digi-Key liaisons with these customers. Each Production Business account representative establishes a personal relationship with his or her customers and becomes each customer’s point of contact with Digi-Key. Account representatives are assigned based on a customer’s production and engineering needs.
In addition to providing ordering assistance by phone, fax, e-mail, or the Internet, account representatives direct customers to Digi-Key resources including technical support and design support services to provide aid in the design-to-production process. Customers may also deal directly with their Production Business account representatives to establish the terms of their accounts in regard to shipping, scheduled ordering, payment options and plans, and purchasing objectives.